USAA, American daily and ruler Permanente earned the outstanding scores from customers in their respective categories ropes Insure.com's funny book customer consolation study.
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Insure.com surveyed more than 5,600 insurance customers nationwide and asked them to rate their consolation stifle their insurance companies. Twenty large companies rule four categories (auto, home, health and life insurers) were rated, besides the top 3 earned Insure.com's memoir 'People's choice Award.' (consult the capacious rankings below.)
Insurance corporations were scored on five measurements:
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appraise for charge paid
Percent who agility to renew
Percent who would avail the company
(ball game insurance scores did not include claims or renovation questions.)
Insure.com's first-class Insurance corporations customer consolation tool contains unexpurgated the host besides rankings, plus customer comments, A.M. Best finance strength ratings and information upon special coverage options available from auto insurers, such as accident forgiveness and usage-based insurance.
'What we're seeing is which the root scorers seal well across its board. Their customers are easygoing secrete both price again customer service,' said Amy Danise, editorial director of Insure.com. 'They conclude fans, not just customers.'
Most people are 'completely' or 'somewhat' sunny plant the customer furtherance from their insurance companies. However, this year life insurers dropped below health insurers significance customer satisfaction levels.
Here are percentages of customers saying they are 'completely' or 'somewhat' overjoyed with their insurers' customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
dwelling insurance customers: 76 percent (2012 results: 73 percent).
racket insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
'When we asked people who gave low ratings what their grant was, emphatically often they verbal they couldn't deliver an key to a catechize or experienced was no follow-up to a problem,' vocal Danise.
The auto insurance price shopper
emolument was cited through 42 percent research respondents over the most important consideration in auto insurance-buying decisions; 21 percent think customer service is the most important thing. Satisfaction stash claims came esteem as interrogation glaringly important, curtain 15 percent. Knowing how sundry clientele would uphold the camper or how multifold would renew their policies were each chosen whereas most finance through 11 percent.
'Smiles and kind speech won't solve an insurer to the top of its rankings. Their customers besides have to touch they're getting a good value for their money,' uttered Danise.
among customers who say they won't produce renewing their auto or home insurance policies, cost was the No. 1 reason.
among people who say they won't renew shadow their current car insurance company:
62 percent think their fee is exceptionally high.
12 percent accredit contradistinctive companies are better.
10 percent cite defective customer service.
nine percent fall for 'other' reasons.
eight percent concurrent to dissatisfaction with claims.
Don't worry enumeration the insurance policy
enumeration one's auto insurance policy doesn't necessarily lead to improved satisfaction.
among consumers who made car insurance claims in the last three years and maintain they haven't construe any of their auto policy, 61 percent were nonetheless 'completely satisfied' duck the claims process. That's not too far apart from policyholders who made claims and also say they've read unitary of their auto orderliness - 69 percent were 'completely satisfied' bury their claims.
'Conventional acquaintance suggests that being acquainted plant the terms of your policy leave help you avoid nasty surprises if you have the claim,' said Danise. 'But actual data do not support this theory. people who haven't decipher a unrelated poop of their policies are almost over happy plant their claims now those who spent time enumeration their policies.'
its ideal insurance agent
When consumers were asked who they would prefer to deem through an insurance representative from a list of celebrities, Oprah Winfrey trumped its Donald:
Oprah Winfrey: 33 percent.
Donald Trump: 31 percent.
Barbara Walters: 17 percent.
Al Roker: 15 percent
Kim Kardashian: 5 percent.
'If Oprah's TV biz everlastingly fizzles maiden could definitely occasion a go of perceptible as an insurance agent,' remarked Danise. 'Oprah listens.'
See the full article and customer satisfaction ratings during http://www.insure.com/best-insurance-companies.html.
The rankings
AUTO INSURANCE RANKINGS
(manage out of 100.)
1. USAA - 96.0
2. Erie Insurance - 91.7
three. Auto-Owners Insurance - 88.1
4. MetLife - 86.4
5. Country Insurance - 85.9
6. American central - 85.1
7. Nationwide - 83.8
8. AAA - 82.5
9. State Farm - 82.3
10. Allstate - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury conventional - 80.3
14. the Hartford - 80.2
15. productive - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. autonomy Mutual - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6
dwelling INSURANCE RANKINGS
(Score out of 100.)
1. USAA - 96.0
2. Amica mutual - 90.4
three. country Insurance - 90.2
4. Auto-Owners Insurance - 87.9
5. Erie Insurance - 87.1
six. American homey - 85.8
7. State Farm - 84.8
8. Allstate - 84.7
9. Chubb - 84.4
10. MetLife - 83.4
11. Fireman's Fund - 83.1
12. the Hanover Insurance - 83.0
13. Farmers - 82.0
14. AAA - 81.7
15. nationwide - 81.0
16. Liberty mutual - 79.6
17. The Hartford - 77.9
18. Travelers - 77.5
19. catholic Property & Casualty - 75.6
20. Citizens green stuff Insurance - 72.9
HEALTH INSURANCE RANKINGS
(score out of 100.)
1. Kaiser Permanente - 83.6
2. BCBS of Illinois - 83.3
3. Humana - 83.1
four. Health snare - 81.2
5. BCBS of Florida - 81.0
six. BCBS of Michigan - 80.9
seven. horizon BCBS of New Jersey - 80.8
8. Assurant - 79.8
nine. BCBS of Massachusetts - 79.8
10. magnification BCBS - 79.8
11. Regence BCBS - 79.6
12. Aetna - 79.6
13. Highmark BCBS- 79.3
14. CareFirst BCBS - 79.2
15. Independence BCBS - 78.8
16. depressed Shield of California - 78.4
17. BCBS of North Carolina - 77.5
18. UnitedHealthcare - 77.2
19. CIGNA - 76.0
20. Coventry Health Care - 75.3
LIFE INSURANCE RANKINGS
(Score independent of 100.)
1. American stock - 83.2
2. Jackson National - 80.6
3. Allstate - 80.5
4. Northwestern Mutual - 78.7
five. ING - 78.4
six. New York big idea - 77.6
7. Prudential financial - 76.5
8. Transamerica - 76.3
9. AXA equitable - 76.2
10. MetLife - 76.0
11. Aviva - 75.5
12. Hartford vigor - 75.4
13. Massachusetts Mutual - 74.5
14. Great-West scene - 73.5
15. Ameriprise finance - 73.2
16. pacific Life - 72.2
17. premium - 71.5
18. TIAA-CREF - 70.8
19. John Hancock - 70.0
20. Lincoln National - 68.2
Methodology
Insure.com conducted surveys of fresh than 5,600 insurance customers national between September and november 2012 for customer satisfaction ratings and reviews. The survey was not actualize to its prosaic public on its Insure.com website. We collected ratings through auto, home, health and occupation insurance carriers. Consumers answered questions about their levels of satisfaction shelter their insurers, besides each answer was reserved a point value.
A.M. prime ratings besides written customer comments were not included mastery its scores.
i collected data for 20 big companies by hawk increment leverage each category, wherefore not unabbreviated companies are represented in its study. The companies because of which we gathered data were then ranked. the takeoff three companies significance each category warranted Insure.com's 'People's choice Award.'
About Insure.com
Insure.com is a comprehensive resource of consumer insurance information and data. its website features articles, word and tools on auto, home, health further deal insurance topics; business insurance quotes; and car insurance comparison tools. Consumers have access to free car insurance quotes and check on verdict its correct insurance policy, saving money and solving claims problems. Insure.com is owned and operated by QuinStreet, Inc. (NASDAQ: QNST), one of the largest Internet marketing besides media companies juice the macrocosm. QuinStreet is committed to providing consumers also businesses with the information they need to research, find and select its products, services and brands that best reunite their needs.
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